Tickets are available to purchase via Eventbrite here.

Yes - All Festival Entry Tickets include general camping.

You will receive a confirmation email of your ticket purchase. If you do not receive your confirmation email or believe you have entered an incorrect email, please contact Eventbrite Support and they will be able to assist you.

Yes, the name on your ticket needs to match the name on your ID. There will be event staff checking ID’s and tickets on the gate upon entry. If your name does not match the name on the ticket, you will be refused entry into the festival.

The front gates of A3 will be open from the following times, you can enter anytime within these timeframes:

• Friday 28 November - 12:00 - 21:00
• Saturday 29 November - 10:00 – 18:00
• Sunday 30 November - 11:00 – 15:00

You can EXIT the festival at anytime (even after these times)

A3 Festival does offer complimentary birthday tickets for birthdays between the 29th - 1st. If your birthday falls between 28 November and 1 December, you’re eligible to apply for a complimentary 3-day Festival Entry ticket to A3. Please email your ID to info@a3festival.com.

Eligibility & Conditions | Must be born between 28 Nov – 1 Dec (inclusive)

— One free ticket per eligible person

— Government-issued photo ID is required:

↳ Must be uploaded during application

↳ Must also be shown at the gate for entry

— Tickets are non-transferable and cannot be resold

— Offer applies to standard Festival Entry tickets only

— Submitting does not guarantee a ticket

— you’ll receive confirmation by email if successful

— A3 reserves the right to decline or cancel applications if false information is provided

Yes - However, you can not arrive earlier than the date on your Festival Entry Ticket.

For any ticketing related enquiries, please contact Eventbrite Support and they will be able to assist.

Yes, A3 Festival will be offering complimentary tickets for Aboriginal & First Nations People. Please contact us at info@a3festival.com with a certificate of proof.

A3 Festival is strictly a +18 event.

Sometimes there may be a delay between the time the ticket is purchased and the time the confirmation email is received. In the event that you have not received a confirmation email after you have purchased your ticket, please contact Eventbrite Support.

After you have purchased your tickets to A3 Festival, you will receive a confirmation email confirming your purchase. If you do not receive a confirmation email, you can email Eventbrite Support. Your official ticket to A3 Festival will be sent to you at a closer date.

Yes. All Charter Bus Passes also offer a return service, where you will be picked up and dropped off at the same location. More information will be provided on this shortly.

Yes - If you are being dropped off by a friend or family member, there will be a designated drop off/pick up point. If you are being dropped off by a privately organised bus, look out for the bus drop off area. You do NOT need a bus pass if you are getting dropped off and the bus is not staying on site.

Yes, the appropriate Vehicle Pass for the size of your car must be purchased. These passes are available to purchase here.

Music will conclude on the evening of Sunday 30th November, and the A3 Festival site will need to be vacated by 12:00pm, Monday 1st December. We encourage attendees to stay the extra night if you need more time to rest before your journey home.

Each person is strictly limited to bringing one case of packaged alcohol, with a maximum of 24 cans. No glass or straight spirits are permitted.

Yes, there will be plenty of free drinking water stations situated around the festival arena and in the campgrounds. There will also be water available to purchase from stalls.

A3 will allow passouts throughout the weekend. You’ll be able to leave and re-enter the festival site during certain hours, provided your wristband remains intact and is scanned on exit and return.

Yes, there will be a number of bars situated throughout the festival arena and in the food-stall areas.

Plastic water bottles and single-use plastics are not permitted at A3 Festival. We strongly encourage all patrons to bring reusable water bottles and containers for the weekend.

Each person is strictly limited to bringing one case of packaged alcohol, with a maximum of 24 cans. No glass or straight spirits are permitted.

Yes. There will be ice available from stores on site to keep your food & drinks cold

There will be minimal reception at reception and no wifi zones.

Soon.

We believe access to music should be possible for everyone. A limited number of Low Income Tickets are available for those who genuinely need them. Proof of eligibility is required, this includes a valid government-issued concession and/or income support document. Applications are reviewed individually to ensure fairness. Please email over proof of documents and your application to info@a3festival.com.

A3 Festival offers complimentary birthday tickets for birthdays between the 28th Nov - 1st Dec. If your birthday falls between 28 November and 1 December 2025, you’re eligible to apply for a complimentary 3-day Festival Entry ticket to A3. Please email info@a3festival.com with your ID and a photo of you with your ID.

A3 has a selection of payment options including 'Buy Now, Pay Later' facilitated by Afterpay. AfterPay does not work on the Eventbrite app, please use the desktop version to get access to AfterPay.

Ticket prices can be found via eventbrite here.

Patrons driving to A3 Festival are required to purchase a Vehicle Pass:

Standard Private Vehicle Pass - (5 or less people): Only ONE vehicle pass is required per vehicle.

Large Private Vehicle Pass - (6 to 8 people): Only ONE vehicle pass is required per vehicle.

Private Charter Bus Pass - (9-25+ people): Only ONE Private Charter Bus pass is required per vehicle. Charter buses will NOT be enabled entry into the campgrounds. All Private Charter Buses will be directed to a designated drop-off point upon arrival.

All Vehicle and Private Charter Passes allow access from Friday 28th November, 12pm onwards.

All attendees that would like to bring their vehicle into the campgrounds (General Camping & Glamping) will require a car pass.

Any tickets purchased through early access, the ballot allocation or within the first 48 hours of general on-sale will receive a complimentary Standard Private Vehicle Pass.

If you wish to perform a name change on a ticket, you are able to do so via Tixel.

We are working on who the authorised resell of tickets are. We apologies for the inconvenience that is out of our control. If you have a name change, send the original ticket buyers email along with the new name and email to our Instagram DMs.

A3 will allow passouts throughout the weekend. You’ll be able to leave and re-enter the festival site during certain hours, provided your wristband remains intact and is scanned on exit and return. More information on how this will work will be shared closer to the event.

A3 Festival has a strict no refund policy, unless required by Australian Consumer Law. If you can no longer attend, you have the option to list your ticket on Tixel or sell it privately to a friend.

We have a zero tolerance policy to trespassing. Trespassing is a criminal offence, anyone found fence jumping or on site without a wristband will be escorted out of the event and may be prosecuted by Victoria Police and will have a lifetime ban from attending all A3 Festival and Novel events.

A General Admission ticket includes standard camping at the festival, no additional camping ticket is required to camp at A3 Festival. Campgrounds operate on a first come, first serve basis and cannot be reserved or allocated for patrons prior to or at the festival. There is powered sites to the first people on site.

There will be a strong presence Campground Staff performing wellbeing checks that will be available for any assistance through all campsites.

Glamping is now sold out. If you are travelling from interstate and need a glamping tent, you can enquire with us at info@a3festival.com.

The most direct way to get to A3 Festival is by car or bus. While each journey will take varying times depending on your starting point, our location, Lardner Park, is seventy five (75) minutes from Melbourne.

The dedicated entry for all vehicles entering the festival and remaining on site is vehicle Gate 5 on Currie Road.

The most direct way to get to A3 is to drive. If you plan on driving, one vehicle pass must be purchased, per vehicle, to enter the festival grounds.

A Guide to Vehicle Passes

• Standard Private Vehicle Pass - 5 or less people per vehicle
• Large Private Vehicle Pass - 6 to 8 people per vehicle.
• Trailer Pass - Added on to your vehicle pass if you are bringing a trailer.

All Vehicle and Private Charter Passes allow access from Friday 28th November, 12pm onwards.

Carbon emissions are offset by Treecreds.

All attendees that would like to bring their vehicle into the campgrounds will require a car pass.

All Vehicle Passes can be purchased here.

If you’re heading to A3 with a large group and have organised your own private bus that you will be driving and parking at A3, you will require a Private Charter Bus Pass. A pass is required to enter the festival site. This pass is only required if your bus is entering the festival site (not for pickup and drop off).

The Charter Bus is the most convenient and environmentally friendly way to get to and from A3.

Departure:

Buses will be departing from Carlton Gardens, from Friday 28 November at 10.30am - 11:300am.

Return:

The buses will depart from A3, Monday 01 December between 9.30am & 11.30am.

Please note:

• Baggage limits apply, passengers will be limited to 3 bags or equivalent. Swags will not be allowed, tents are allowed.
• Bus availability is dependent on passenger demand

The Shuttle Bus is a return service between Warragul Station and A3

Departing

Friday 28 November, 11.30am.

Buses will be departing from Warragul Station to A3, Friday 28 November at 11.30am (meeting the 11.03am train).

Returning

Monday 01 December: 9:15am, 10:15am & 11:15am

Buses will be returning from A3 to Warragul Station, Monday 01 December at 9:15am (meeting the 10.04am train), 10:15am (meeting the 11.04am train), 11:15am (meeting the 12.04pm train).

Please note:

• Baggage limits apply, passengers will be limited to 3 bags or equivalent. Swags will not be allowed, tent are allowed.
• Bus availability is dependent on passenger demand

The shuttle bus will also run on a free looping service between Lardner Park and Warragul Station on Saturday and Sunday between 11am and 4.30pm.

For those getting dropped off to A3, you will be directed to our designated drop-off area at Gate 3. This will be the same place you will get picked up from at the conclusion of the festival.

If you are attending A3 from interstate or overseas, the closest airport to Lardner Park is Melbourne Airport.

From there, you can pre-book a hire car, or catch the Charter Bus to A3 from Carlton Gardens, in the Melbourne CBD.

We will have a number of food vans and stalls operating throughout the day and night at A3 Festival.

There will be options to accommodate a range of dietary requirements, whether vegan, vegetarian, gluten free or otherwise.

If you do not wish to purchase food at the event you can bring your own. There is no limit to the amount of food and/or non-alcoholic drinks you can bring to A3 Festival.

Free drinking water will be available at various sites throughout the event and the camping grounds, you will be able to find these locations on your site map once revealed.

Each person is strictly limited to bringing one case of packaged alcohol, with a maximum of 24 cans per person. No glass or straight spirits are permitted.

Our bars will be open from Friday afternoon, serving cocktails and a range of popular beers and pre-mixed drinks throughout the weekend.

Please email us on info@a3festival.com if you need access to our accessibility guide.

If medical assistance is required for you or someone you know at any point throughout the festival, there will be a medical tent with trained medical staff readily available to assist you 24 hours a day. We are committed to providing a space that is judgement free where any issue can be discussed openly and in confidentiality. We encourage you to familiarise yourself with the location of the medical tent on your site map.

Your health should be your number one priority throughout the entire weekend. Remember to stay hydrated, eat regularly throughout the day/night, get enough sleep, be conscious of your limits and make informed choices. We encourage a mature and safe party culture - have fun, but most importantly take care of each other and yourself.

There will be services available to provide alcohol and drug testing kits to ensure drivers are able to get behind the wheel before they leave the festival. More information on this will be provided soon.

Our Volunteer applications are now closed.

A3 The Terms and Conditions of Sale include the following:

1. Tickets are sold, gifted or allocated by the Organiser. Purchase of a ticket constitutes a contract between the Organiser, the purchaser and – in the event that the ticket is gifted, allocated or purchased on another’s behalf – the Holder.

2. Please be aware that A3 (referred to as ‘the Festival’) is subject to a major event ticketing declaration under Part 9A of the Major Events Act 2009. This means it is an offence to sell, advertise or offer to resell a ticket for more than 10% above its face value purchase price. Offenders face fines of between $908 and $445,220 depending on the nature of the offence.

3. If a Holder and/or ticket is the subject of a breach of any of our terms and conditions and/or the ticket is damaged or defaced in some way and/or proof of purchase cannot be established and/or contravenes ticket resale laws, it and any other ticket from the same order will be made void and Holders will be ejected and/or refused entry and/or charged with trespass and/or charged with obtaining financial advantage by deception, or similar. If the Holder is unable to attend, please use Tixel (the only authorised resale facility).

4. Complimentary tickets cannot be sold, advertised or offered for sale.

5. A recipient of a ballot code to purchase tickets cannot sell, attempt to sell or attempt to transfer a ballot code for profit or commercial advantage. If this occurs, the ballot code and any associated tickets will be voided and the individual will be excluded from future ballots. A ballot code does not guarantee the recipient an opportunity to purchase a ticket to the Festival.

6. Tickets and ballot codes cannot be used as part of any marketing, media, sales promotion or competition, whether commercial or non-commercial, without prior written permission from the Organiser.

7. The full ticket price incorporates on-site services and amenities including, but not limited to, camping and parking.

8. A change in personal circumstances does not entitle the Holder to a refund of the price of the ticket or the return or exchange of the ticket.

9. Tickets and other expenses will not be refunded in whole or in part under any circumstances including, but not limited to, Holders being asked or forced to leave, Holders deciding not to attend any portion of the Festival, the possible non-appearance of any particular person or group expected by the Holder, whether advertised or not. Holders agree that the Organiser, and their agents and servants, are not liable for acts of God, the weather, strikes, protests, actions taken by government agencies, infectious and/or communicable viruses or diseases, and similar causes beyond the reasonable control of the Organiser and understand that tickets and other expenses will not be refunded in whole or in part in these circumstances, except as required by law. Aspects including but not limited to programming, ticket price and capacity are subject to change at any time without notice. The Organiser reserves the right to cancel or postpone the Festival for any reason. Any valid refunds resulting from cancellation or postponement will not include the postage fee (if tickets have been posted) or booking fee.

10. Holders should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements to attend the Festival. Holders may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.

11. Lost, stolen, missing or damaged tickets will not be replaced.

12. The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, the Organiser may alter or change the terms and conditions as they appear on our website from time to time, effective immediately upon posting to the website. The Holder should periodically check the terms and conditions at: https://a3festival.com/

13. All prices quoted are in Australian Dollars and include local taxes (GST). Credit card statements for purchases made via the Eventbrite Ticket Centre will itemise a purchase as a charge from “A3 Festival Pty Ltd”. Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties provided under this agreement. The purchaser is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

14. The images, text, logos and artwork contained within the Festival websites are the copyright of A3 Festival Pty Ltd and/or the relevant licensors. All rights are reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise transmitting in any form or by any means in whole or in part is prohibited. The A3 logo and Novel logo are registered trademarks.

15. In order to purchase a ticket, the Organiser may need to collect and keep personal information about the Purchaser/Holder, including the Purchaser’s/Holder’s name, address, credit card or payment details and telephone number. The Organiser may also need to disclose the Purchaser’s/Holder’s personal information/data as required by law, or as permitted under the Privacy Act, or when determined as reasonably necessary to review, maintain or improve functions, activities or services relating to the design or delivery of the Festival.

16. To the full extent permitted by law, Holders waive all legal rights of action (on behalf of themselves, their heirs, executors, administrators, and assigns) against and fully release the Organiser, its agents, employees, members and volunteers for all claims for compensation for loss, damage, injury (including, but not limited to, bodily injury, mental anguish, emotional distress, sickness, disease), molestation (including, but not limited to, assault, interference, bullying, abuse) or death howsoever arising out of or in relation to the Holder’s participation in the Festival. This includes, without limitation, liability for any negligent or tortious act or omission on the part of the persons released, or under statute or for breach of these terms and conditions.

The Terms and Conditions of Entry include the following:

1. Tickets (which are sold only in the form of a wristband) must be worn around the wrist of the Holder for the duration of the Festival. Once the Holder has arrived at the Festival, the Holder’s ticket cannot then be shared or transferred to anyone else. All attendees are required to stop and show their ticket when requested to do so by authorised Festival staff. Once a ticket is removed from the wrist of the Holder it becomes void. For security purposes, tickets remain the property of the Organiser from the time of sale until the advertised gates closing time of the Festival.

2. The right of admission is reserved and subject to the discretion of the Organiser. Entry to the Venue is only permitted to Holders who agree to have their person, vehicle and belongings searched for glass, gas bottles and other banned items. Banned items are confiscated and not returned.

3. Entry to the Venue is only permitted to Holders who agree to the Festival terms and conditions and the Festival policies. The Festival policies all form part of the terms and conditions of sale and entry and include, but are not limited to, Trespassers, No Dickheads, Campsite Noise and Nuisance, Internet Privacy, Safety, Emergency Preparedness, Buying or Selling Your Ticket, What to Bring, Banned Items and Gates Times. You can review our policies here. The Organiser reserves the right to evict and/or refuse entry to any person who does not comply with the terms and conditions and/or does not comply with the Festival policies and/or is involved in an illegal activity and/or adversely affects the enjoyment of the Festival for others.

4. Tickets only provide access to the areas indicated by signage and/or enforced by authorised staff and security at the Festival.

5. Professional audiovisual cameras (including, but not limited to, all cameras with a detachable lens) are only permitted with written permission from the Organiser. A copy of this written permission must be presented at the time of request by Festival staff; failure to do so will result in the equipment being cloaked until the end of the Festival. The Organiser reserves the right to classify an audio visual device as a professional camera and/or a device used for a professional purpose and, therefore, a banned item. The Organiser reserves the right to remove a Holder if they are in breach of the requirements regarding audiovisual equipment.

6. The Festival is licensed to serve alcohol by the Victorian Liquor Commission. The Venue allows Holders to Bring Your Own (BYO) which refers to consumable quantities of alcohol and excludes commercial quantities, whether intended for sale or offered free of charge. Holders wishing to purchase and/or consume alcohol at the Festival must be over 18 years of age, carry valid photographic ID at all times, and drink responsibly.

7. Before driving, Holders are invited to take a free breath test prior to exiting on the last day of the Festival. If a blood alcohol content over .00 is registered, it is important to get a second breath test from a different location. Breath test readings can vary, so Holders should only drive if they determine themselves to be well below the legal limit, and fit and able. The Organiser accepts no responsibility for breath testing or any accident, injury or damage arising from traveling to or from the Festival, or at any time while on-site.

8. The Info & FAQs page of the A3 Festival website (https://a3festival.com/) is essential reading before attending. For information regarding personal safety, getting to the Venue, and guidelines about what to bring (and what not to bring) please see https://a3festival.com/faqs

9. All Holders consent to being included in any official photography, filming and sound recording by the Organiser and/or any of its authorised representatives, official partners and contractors and grant the Organiser and/or any of its authorised representatives, official partners and contractors the right to use such material for promotion and other purposes, in perpetuity. The Holder agrees not to transmit or aid in transmitting any description, account, picture or reproduction of the Festival.

10. Transport to and from the Venue will be operated by independent/private parties. Any claims including but not limited to accident, injury and damage resulting from transport should be directed to the third party. Holders agree that the Organiser is not liable for the consequences of any lengthy delays at any time including but not limited to entry to and departure from the Venue.

11. Some of the artists appearing at the Festival may use lyrics, language, gestures, symbols, images, video footage and/or video transmission whilst performing that some people may find offensive. If such a performance is likely to concern the Holder, they should consider either not attending the performance, or leave the vicinity of the stage for the duration of the performance. Some participants at the Festival may engage in expressive activity and dress, which may include nudity or partial nudity. If such activity offends or raises concerns, the Holder should consider leaving or avoiding the vicinity of said participants.

12. The Organiser takes no responsibility for loss or damage to personal property, equipment and vehicles before, during or after the Festival. All vehicles, trailers, campers etc. must be registered with VicRoads (or equivalent) and be roadworthy.

13. If the Holder has a viral or bacterial illness they should stay at home to keep from infecting others.

14. Holders understand they must bring sufficient clothing and shelter to survive the duration of their stay at the Festival.

15. Holders acknowledge that they are physically able to participate in events and associated activities at the Venue, and that they have not received advice to the contrary by any qualified medical professional.

16. Holders acknowledge that participating in the Festival has inherent dangers and risks, including a risk of serious injury or even death. In the event of injury or illness the Organiser may, at the cost of the Holder, arrange medical treatment and/or emergency evacuation as deemed essential for the safety of the Holder. The Organiser accepts no liability for any injury, claim or damages resulting from any medical treatment on-site. Medical treatment is provided by third parties who are separate legal entities. Any claims resulting from medical treatment, policing or security on-site should be directed to the third party. Holders consent to medical treatment that may be deemed advisable in the event of injury, accident, and/or illness during any event or activity at the Festival. By using Festival medical facilities Holders consent to the Organiser accessing their medical records for the purpose of investigating incidents related to the Festival.

17. In the case of a major incident, emergency or serious injury, Holders must follow all official directives from Emergency Services, the Organiser and their authorised agents and staff.

18. Entry is at the Holder’s own risk. Without limiting the generality of this, appropriate footwear and clothing must be worn at all times whilst on-site and ear plugs should be worn if necessary. The Organiser takes no responsibility for any hearing damage or loss caused by excessive noise. The Organiser takes no responsibility for damage or loss caused by theatrical effects like smoke or strobe lighting. Holders understand that themed camps and campsite parties are not owned or operated by the Organiser. The Holder assumes all risk of injury or death arising from the operation of and/or participation in any of these activities.

19. Swimming in the dams or any other body of water is not permitted.

20. The Tobacco Act 1987 bans smoking within 10 metres of a food vendor. Please do not smoke within 10 metres of food vendors or in any other smoke free zone.

21. Commercial, promotional, fundraising, campaigning and trading activities, including private events, are not permitted at the Venue without the express prior written permission of the Organiser.

22. The Organiser accepts no responsibility for goods or services purchased from or provided by third party traders.

23. Purchasers and Holders accept that the internet, temporary mobile phone towers and other utilities including, but not limited to, electricity, gas and water are not always reliable and that system outages and interruptions may occur. Holders are not permitted to plug, tap or draw into or from these services without prior written permission from the Organiser.

24. Holders are not entitled to collect, use, store or disclose any data, samples or information of any kind including, but not limited to, surveys and interviews, without the express prior written consent from the Organiser. A copy of this written permission must be presented at the time of request by Festival staff or representatives. The Organiser reserves the right to remove a Holder from the Venue if they are in breach of these requirements.

WARNING: If the Holder participates in the Festival, the Holder’s rights to sue the supplier under the Fair Trading Act 1999 if the Holder is killed or injured because the activities were not supplied with due care and skill, or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in or on this notice.

NOTE: The change to the Holder’s rights, as set out in or on this notice, does not apply if the Holder’s death or injury is due to gross negligence on the supplier’s part. “Gross negligence” is defined in the Fair Trading (Recreational Services) Regulations 2004.

For enquiries, feedback or complaints, please contact us by email: info@a3festival.com

A3 Festival Privacy Policy

A3 Festival Pty Ltd ACN 674 442 856 https://a3festival.com/ “us”, “we” or “our”) and/or our subsidiaries or affiliates use, collect, store and disclose information supplied to us in connection with our products or services, whether that be through attending our events, interacting with our website located at [https://a3festival.com/] and associated online platforms (the “Sites”), or by contacting us in person, by phone, or over email (we will refer to the foregoing collectively as the “Services”).

This Privacy Policy details how we comply with the Privacy Act (1988) (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) set out in Schedule 1 of the Privacy Act, and to the extent that it applies, the EU General Data Protection Regulation 2016/679 (GDPR)

We may update this Privacy Policy from time to time at our sole discretion. Any variations become effective on posting the updated privacy policy [https://a3festival.com/privacy] and we shall have no obligation to provide you with individual notice of such changes. Your continued use of our products and services following the publication of any amended Privacy Policy shall signify your acceptance of that amended Privacy Policy, except where we are otherwise required by law to seek your direct consent.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT BROWSE, ACCESS OR USE OUR SITES; MAKE A PURCHASE; ATTEND OR PURCHASE A TICKET TO OUR FESTIVALS OR EVENTS; OR OTHERWISE ENGAGE WITH OUR PRODUCTS AND SERVICES. ‍

Types of information we collect

“Personal Information” means information that can be used to personally identify you, such as your name, age or date of birth, telephone number, address, email address, gender, photographs or videos where you are personally identifiable, and in some circumstances financial information such as your credit card, direct debit or Paypal account information. If the information we collect personally identifies you or you are reasonably identifiable from it, the information will be considered Personal Information.

“Sensitive Information” is a special type of Personal Information that relates to health information, political beliefs, ethnicity, membership of a professional or trade association, sexual preferences, philosophical beliefs, or criminal record. We will not collect Sensitive Information except with your express consent, and then only if collection of such information is necessary for a particular activity or function.

‘Usage Information’ means anonymous aggregate data that is automatically collected through your use of the Website. This includes information that identifies your device, your operating system, your IP address and dates and times that you access and use the Sites.

We recognise that Usage Information, whilst for the most part anonymous, can be cumulatively used to directly or indirectly identify you. Usage Information that can be used to identify you in any way, together with your Personal Information, shall collectively be referred to in this Privacy Policy as “Personal Data”.

How we collect your Personal Data

We collect your Personal Data directly from you, unless it is unreasonable or impractical to do so. We do this in a number of ways, including:

When you contact us by email, telephone or in writing.

When you fill out a form on our Sites when completing an application or order.

When you enter a competition or giveaway.

When your subscribe to our mailing lists or other direct marketing communications.

When you purchase a ticket, register for event access, transfer ticket registration, are registered as the recipient of a transferred ticket via one of our third-party ticket merchants or ticket resale merchants.

Recording or photographing you at our festivals or events.

It is your choice to provide information to us. Wherever it is lawful and practicable, you have the option not to identify yourself when interacting with us. Please be aware that it is necessary for us to collect your Personal Data to enable us to provide the Services to you. As such, if you do not wish to provide your Personal Data, we may not be able to provide the Services to you .

Circumstances where we collect Personal Data about you from sources other than you directly include where:

You have consented for a third party to share information with us

Where we are authorised by law to collect the information from a third party

Where it is unreasonable or impracticable to collect the information from you personally.

If we collect your Personal Data from third parties in circumstances where you may not be aware that we have collected such Personal Data, we will take reasonable steps to notify you of the collection and circumstances surrounding the collection.

We may also collect Personal Data from third parties including our contractors and business partners, advertisers, mailing lists, recruitment agencies and government entities.

COOKIES

We may collect Usage Data through cookies, pixel tags and other tracking technologies (collectively Cookies). Cookies are small packets of data that are downloaded onto your device when you access a website. Cookies hold specific information that help a Website ‘remember’ your actions and preferences over time. These are the types of Cookies that we may use to operate the Sites:

Strictly Necessary Cookies – these Cookies are essential to ensure that the Sites work correctly, and record information that allows you to move around the Sites and navigate their features;

Performance Cookies – these Cookies collect information about how you use the Sites, such as how often you access the Sites and if you encounter any errors;

Functionality Cookies – these Cookies allow the Sites to remember the choices you make to provide a more personalised experience;

Targeting/Advertising Cookies – these Cookies deliver targeted advertising to you based on your interests and use of the Sites.

Cookies can stay on your device temporarily (“Session Cookies”) or until you manually delete them (“Persistent Cookies”). Data collected by Cookies does not identify you, but it does identify your device. Where such data can be cumulatively used to personally identify you, we will seek your consent to collect and process such information. You can disable Cookies at any time in your browser. If you disable Cookies, we cannot guarantee that the Sites will be available to you in a fully functional form.

Why we collect your Personal Data

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide the Services to you.

Other legitimate purposes that you agree we can collect, hold, use and disclose your Personal Data for include but are not limited to the following:

To provide you with access to the Sites.

To approve transactions you wish to make.

To send you invoices and receipts.

To respond to requests submitted by you.

To enhance our products and services.

To verify your identity.

For our administrative, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers.

To provide you with information about any festivals or events for which you have registered as an attendee whether by purchasing a ticket, registering for access, being registered as the holder of a ticket or minor pass, by having a ticket transferred to you or by any other means by which you may be registered as an attendee.

To contact you with information which we think you may find interesting, only where you have opted in to receiving such communication and until you withdraw such consents.

To run competitions, promotions, and giveaways.

To comply with legal and regulatory requirements.

To prevent, detect and investigate potential illegal activities, security breaches and fraud; and/or as otherwise required or permitted under any applicable law.

For the avoidance of doubt, we will only use your Personal Data for purposes that you would reasonably expect us to use your Personal Data for in connection with operating and providing the Services to you, or where we are required by law to collect your Personal Data. We will not sell, rent, or license your email address or any of your Personal Data unless we have otherwise obtained your express consent to do so.

We recognise your right under the Spam Act 2003 (Cth) and the GDPR to opt out from direct marketing, and as such these consents can be modified at any time by emailing us at info@a3festival.com, or by clicking ‘unsubscribe’ on any direct marketing communications.

Please note certain non-marketing related correspondence from us, including messages relating to payment, will be automatically sent to you by virtue of your use of the Services and you may not have the option to unsubscribe from receiving this correspondence.

Who we disclose your Personal Data to

You agree and consent that we may disclose your Personal Data to:

Our directors, officers, employees, contractors, consultants and agents.

External service providers for the operation of our business, and our professional advisers such as accountants and solicitors, marketing agencies, financial service providers, payment gateways, e-commerce platforms and technical support;

Our Related Bodies Corporate (as that term is defined in the Corporation Act 2001 (Cth) and other entities owned or controlled by our directors and officers.

Our existing or potential agents, business partners or joint venture entities or partners, including our third-party ticket merchants and ticket resale merchants.

Our sponsors or promoters (as advertised on our Sites from time to time).

Specific third parties authorised by you to receive information held by us.

The police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, if we have reason to suspect you have committed a breach of our terms and conditions or have been engaged in unlawful activity, and we reasonably believe disclosure is necessary as required or permitted by any law (including the Privacy Act).

We will take reasonable steps to ensure that these third parties are aware of our Privacy Policy and are bound by Australian privacy laws.

You can withdraw your consent for us to share your Personal Data with third parties at any time by emailing info@a3festival.com, but please note that withdrawal of such consents may affect your ability to access and use the Services.

What are your rights to your Personal Data

You have a general right to access any Personal Data about you that is held by us, unless a valid exception applies. You can request access to your own Personal Data by emailing us at info@a3festival.com.

We cannot modify or alter your Personal Data. You acknowledge that it is your responsibility to maintain the truth, accuracy, and completeness of your information and your failure to do so may inhibit our ability to provide the Services. You agree that you remain solely responsible for maintaining the truth, accuracy, and completeness of your information at all times, and we shall have no liability to you or any third party arising from your failure to do the same. If you believe that Personal Data we hold about you is incorrect, incomplete or inaccurate, you may request that we amend it by emailing us at info@a3festival.com.

In accordance with the GDPR, we acknowledge the right of EU subjects to:

have their data erased that is no longer being used for a legitimate purpose;

request a copy of all Personal Data held about you by us in a readable format, along with supplementary information to verify that such Personal Data is being processed lawfully; and

request restricted processing of your Personal Data whilst any complaints or concerns are being resolved.

To erase, request or restrict processing of your Personal Data, please email info@a3festival.com, with the subject ATT: PRIVACY OFFICER.

External Links

Our Sites may contain links or plugins to other third party websites or applications, including to our third-party ticket merchants or ticket resale merchants. Please note that this Privacy Policy does not cover the privacy practices of any third party site. We do not have access to, or control over, the technologies that third party sites may use to collect information about you. We disclaim all liability in connection with the services of any third party sites integrated or otherwise linked to our Services. If you have any concerns about the privacy practices of a third party site, we encourage you to reach out to them directly.

Security

We protect your Personal Data through technical security measures i.e. firewalls, encryption that limit the risk of loss, disclosure, unauthorised access and modification. No security measures are, however, 100% secure so we cannot guarantee the security of your information or data at any time. To the extent permitted by law, we accept no liability for any breach of security, or direct hacking of our security measures, or any unintentional disclosure, loss or misuse of any information or data or for the actions of any third parties that may obtain any information or data.

Notwithstanding the above, we acknowledge our obligation to report any data breach that is likely to risk the rights and freedoms of natural persons to the Australian Information Commissioner and, where our data breach involves the information of EU subjects, report to the European Data Protection Supervisor. We will also inform you, where possible, if your data has been breached in the circumstance where it poses a risk of serious harm or your rights and freedoms.

We also train our personnel who may have access to your Personal Data about this Privacy Policy and our obligations under the Privacy Act, APPs and GDPR. For more information on our internal policies, email us at info@a3festival.com.

Overseas Disclosure

We may, in the course of providing any products or services to you, disclose Personal Data to overseas countries that are deemed by the EU Commission as having an ‘adequate’ level of Personal Data protection. Where we transfer data to a third party in a country where no adequacy decision has been made, we will take reasonable steps to ensure that the person or entity handling your data in those countries are bound under contract to meet the requirements of the Privacy Act, APPs and GDPR (as applicable).

Contact

Thank you for taking the time to read our Privacy Policy. If you have any questions regarding our Privacy Policy, you can reach our privacy officer at.

PRIVACY OFFICER

A3 FESTIVAL PTY LTD

585 LONSDALE STREET

MELBOURNE

VIC

3000

AUSTRALIA

info@a3festival.com

If you believe your privacy has been breached by us, or have any questions or concerns about our Privacy Policy, please contact us using the details above. We will treat your requests or complaints confidentially.

If you are not satisfied with our handling of your Personal Data, or have any other concern over our privacy policy, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au) or with the European Data Protection Supervisor (for more information, please see https://edps.europa.eu).